Who can book
The booking adult must be at least 18 years old. A parent, guardian or authorised responsible adult must be present for delivery, the demonstration and collection.
Draft hire terms
Clear expectations for every hire.
This page records the proposed customer terms for the private prototype. It is not the final rental agreement.
Pre-launch noteA UK solicitor must review and approve the final rental agreement, cancellation wording, liability provisions and consumer-law compliance before these terms are published for customer acceptance.
Payment and security hold
The full hire price is due when the booking is made. A £50 security hold applies per vehicle and is arranged closer to the event as a card pre-authorisation where supported, or as a refundable payment where it is not.
Following collection, the hold is released after a satisfactory inspection. Evidence and an explanation are provided before any amount is captured.
Cancellation and rescheduling
- More than 14 days: full refund
- 7–14 days: transferable 12-month credit or 50% refund
- Less than 7 days: credit at the business’s discretion, or a refund where the booking is successfully rebooked
- One free reschedule with at least seven days’ notice
Weather-related rescheduling is handled separately under the weather policy.
Weather
Indoor use will be offered where suitable. When the business determines that outdoor use is unsafe, the proposed policy allows one reschedule within 30 days, subject to availability.
The decision may consider venue conditions, ground conditions, relevant Met Office warnings and founder judgement.
Care, damage and prohibited use
Normal light marks from careful, ordinary use are treated as fair wear and tear. Food, drink and pets are not permitted inside the vehicle. Glitter, paint, adhesives and substances likely to stain or damage it are prohibited. Customers must not repair, dismantle or modify the vehicle.
Significant damage, missing items or additional cleaning caused by misuse may be charged. The vehicle is photographed before and after hire, and documented repair or replacement costs may be recovered where damage exceeds the security amount, subject to applicable consumer law.
Insurance and supervision
Little Luxury Rides holds public liability insurance and can provide a certificate to venues on request. A responsible adult aged 18 or over must supervise use throughout the hire and retain control of the parental remote.
If Little Luxury Rides cancels
The customer will receive a full refund. A priority rebooking option and goodwill voucher may also be offered depending on the circumstances.
Little Luxury Rides